On my man’s 28th birthday, I had planned a stay-cation at Capella specially for him and overall the experience was wonderful except for a minor hiccup which I will mention at the later part of the post.
Upon checking in to the room, we were welcomed by the glorious sea view. It was perfect as we decided to bask in its tranquility in the peaceful surrounding. Since we had some time, we took a short stroll around the vicinity.
When I was planning for dinner venue a month ago, it was a tough choice between in-room dining or to go to the restaurant at Cassia. I’m glad that I went ahead with in-room dining with Cassia’s menu in the end because I wouldn’t have it any other way. We can always go to the restaurant anytime but eating in the comfort of our room with a fantastic sunset view is something that we don’t get to experience it often.
I have to praise Capella for their meticulous service. Upon knowing that this staycation is a birthday celebration for Nicholas, it was a pleasant surprise to come back to our room after our stroll with a complimentary birthday cake and assorted fruits.
I couldn’t believe the view I woke up to the next morning. The camera really doesn’t do justice to the view. In real time, I get to see birds flock in unison and admire the peaceful and quiet scenery. Definitely a great way to rise and shine.
Breakfast at The Knolls was a pleasant experience and to have breakfast with Nicholas is quite a rare moment since we hardly have time to spend together. I throughly enjoyed the service and when the staffs approach you by your name, it makes a world of a difference with a personable staff approach.
Now the only minor disappointment that Nick and I encountered was the renting of bicycles. This is a complimentary service by Capella and it is based on a first come first serve basis. On the day of arrival, it took me 4 attempts to rent the bicycle but the bicycles were all taken so I tried asking if it’s possible to reserve two bicycles the next morning. The staff was kind enough to reserve for us but come the next day, while we were enjoying our breakfast, we were informed that a family had taken all the bicycles and we were left with no bikes again.
We were informed that the family were aware of the reserved bicycles and they were supposed to return by our reserved time slots but you know…things happen. Instantly it became a tug-o-war in negotiating for the bikes and it’s actually quite silly to be arguing over this matter. Well the staff tried their best and we had to make do with one bike in the end.
I think this boils down to poor communication between the staffs and the guests. I hope the management took note to ensure a proper management in this situation.
Ah well…no matter, I still look forward to staying at Capella in future.
Booked via HotelClub, Premier Room – Sea View.
1 The Knolls | Sentosa Island, Singapore 098297
General Inquiries: +65 6377 8888
Local Reservations: +65 6591 5000